We strictly adhere to ethical debt recovery in all our processes with our products
Customer self-servicing collections
Through our BFREE platform, we help customers self-administer their loan repayments and get up to speed on basic financial knowledge and personal budgeting skills.
AI automated collections
Through our AI automated collections, we provide an efficient and scalable outbound solution that focuses on reachability and repayment conversion of customers, while ensuring 100% compliance with ethical collection standards.
Contact Centre collections
Through our Contact Centre collections, we can assist customers with special needs and customers that have previously not engaged in our collection alternatives. We have deployed a throughout quality assurance process to ensure maximum accountability and transparency.